Claims and Disputes

Retrogs is a platform designed to connect buyers and sellers who share a passion for retro games. While we strive to provide a safe and enjoyable marketplace, we understand that issues may occasionally arise. This page outlines how you can handle disputes and submit claims if necessary.

1. Resolving Disputes Between Users

Retrogs acts solely as an intermediary platform and does not intervene in disputes between buyers and sellers. If you experience an issue, we recommend contacting the other party directly to resolve the matter amicably. Many problems can be addressed through clear and respectful communication.

2. Guidelines for Filing a Claim

If you believe a user has violated our terms of service, such as listing prohibited items or engaging in fraudulent activity, you can report the issue to us for review. To file a claim, send an email to [email protected] with the following details:

• A brief description of the issue.
• Links to the listing or user profile involved.
• Any relevant screenshots or evidence.
• Your contact information for follow-up.

3. Our Role in the Resolution Process

Our team will review the claim to ensure compliance with our policies. While Retrogs does not mediate disputes or process refunds, we may take appropriate actions, such as:

• Removing listings or users that violate our terms.
• Providing guidance on how to resolve the issue independently.
• Offering advice on how to stay safe during transactions.

4. Tips for Safe Transactions

To minimize the risk of disputes, we encourage users to:

• Verify the condition of items before completing a transaction.
• Use secure payment methods and avoid upfront transfers to unknown parties.
• Meet in safe, public locations when exchanging items in person.

Remember, Retrogs provides tools to help you connect with others, but it’s up to buyers and sellers to ensure safe and successful transactions.